Oct 23, 2026
Hotel News
A holiday does not begin when you walk into the room. It begins much earlier — the moment you sit down in front of a screen and try to book. And in those few minutes it is already decided whether the first impression will be ease or irritation.
At Hotel Nova Riviera in Ohrid that stage is taken seriously. Instead of phone calls during office hours and waiting for an email reply, guests can now arrange almost everything themselves, online, at the moment that suits them.
Booking a room without a middleman
Searching for free dates and making the reservation happen directly on the hotel's own website. You enter the dates and the number of guests, see what is available and book. No correspondence, no waiting for a confirmation the next day.
Event tickets, online
The hotel regularly puts on events, from the New Year celebrations to music evenings. Tickets are bought online, in the same step in which you look at the programme. The place is yours the moment you pay, not the moment someone gets back to you.
A table in the restaurant and the lobby bar
Reserving a table is an online form of a few fields. That is useful above all in season, when the restaurant is full and you want to know your table is waiting.
A digital menu
The menu is available on your phone at any time. It can be read before you arrive — practical for guests with particular dietary needs, or simply for those who like to know what awaits them.
A spa appointment when it suits you
Treatments at the spa centre are booked online. You see the free slots and pick the one that fits, instead of asking at reception and coming back again later.
Access to your own reservation
Once booked, the details stay available. Dates, room type, what is included — all in one place, without digging out an old email.
A direct chat with reception
Guests with an active reservation can write to reception directly. A question about the arrival time, about parking, about something that was forgotten — the answer comes in a conversation, not in a new email thread.
The technology behind it
None of this is a set of separate tools glued together. Behind it stands KIMISUITE — an integrated platform for managing hotel and hospitality services, which keeps reservations, events, menus and communication in one system.
For guests that means one thing: the data does not get lost between systems, and what they did online is already known when they arrive.
Less waiting, more holiday
The point is not the technology in itself. The point is that a guest spends less time organising and more time on what they came for — the lake, the food, the quiet.
