Privacy Policy

Last updated: March 2026

1. General Information

a) Introduction

Thank you for your interest in our website and services.

We take the protection of your personal data very seriously. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with applicable data protection laws, including the principles of the General Data Protection Regulation (GDPR), where applicable.

b) Data Controller

The data controller responsible for the processing of your personal data is:

Hotel Nova Riviera
Kej Makedonija No. 4
6000 Ohrid, North Macedonia
Phone: +389 46 209 900
Email: hotelnovariviera@gmail.com / contact@novariviera.com.mk

2. Personal Data We Collect

We only collect and process personal data when it is voluntarily provided by you.

This may include:

• Full name
• Email address
• Phone number
• Booking details (dates of stay, number of guests, room preferences)
• Message content (via contact forms or email communication)

3. Purpose of Data Processing

We process your personal data for the following purposes:

• To handle inquiries and communication
• To process and manage reservations
• To fulfill contractual obligations related to your booking
• To comply with legal obligations (e.g. accounting and recordkeeping)

4. Payment Processing

Payments are processed securely via the payment system of Halkbank AD Skopje (Bankart).

All payment data (such as credit or debit card details) is entered directly on a secure payment page provided by the payment provider.

Hotel Nova Riviera does not store, access, or process your full payment card details.

5. Data Retention

We retain your personal data only for as long as necessary:

• To fulfill the purposes outlined in this policy
• To comply with legal obligations (e.g. financial and accounting laws)

After this period, your data will be securely deleted or anonymized.

6. Data Sharing

We do not sell or share your personal data with third parties, except where necessary:

• With payment service providers (e.g. Halkbank AD Skopje) for transaction processing
• When required by law or authorities

7. Cookies and Tracking

Our website does not use cookies, analytics tools, or tracking technologies that collect personal data.

8. Your Rights

As a data subject, you have the right to:

• Access your personal data
• Request correction or deletion of your data
• Request restriction of processing
• Object to processing
• Request data portability
• Withdraw consent at any time (where applicable)

To exercise your rights, please contact us using the details below.

9. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the competent supervisory authority:

Personal Data Protection Agency (North Macedonia)
Website: https://dzlp.mk

10. Contact

For any questions regarding this Privacy Policy or your personal data:

Email: hotelnovariviera@gmail.com / contact@novariviera.com.mk
 Phone: +389 46 209 900